Telehealth

NEW REPORT:

Telehealth and Children of Color with Special Health Care Needs: Lessons from the Pandemic

Children of color and children in immigrant families make up over a majority of children with special health care needs (CSHCNs): 71% of the state’s CHSCNs also identify as Latinx, Black, Indigenous, Asian American, Pacific Islander, or Mixed Race, making up nearly 1 million children. Yet despite the size of their population, there is a lack of statewide research or policy focus on the needs of this population of children. TCP’s report, Telehealth and Children of Color with Special Health Care Needs: Lessons from the Pandemic, utilizes a community-centered approach to create a policy agenda that centers the lived experiences of families and children of color with special healthcare needs in California.

The learnings from the report provide unique insights into the experiences and challenges they and their families faced during pandemic shutdowns, including in the use of telehealth to access care. The report also sets forth actionable policy recommendations rooted in the experiences and recommendations of families of color with children who have special health care needs and buttressed by policy research. They intentionally seek to mitigate structural barriers that make it more difficult for these children and families to use telehealth and access care.

PARTNERSHIPS & COMMUNITY

We help shape on-the-ground pilot projects to demonstrate telehealth’s value in bringing medical, mental health, and dental care to children in need. Working with our partners, we provide technical assistance to local, state, and national entities interested in using telehealth to deliver care to children.

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Health-Based Technologies

While there are times when a child must see a doctor or dentist in person, there are many services that can be provided from a distance. Telehealth makes it possible for more children to get the care they need, when they need it, right in their own communities.

Our Reach

A shortage and inadequate distribution of local providers leaves millions of children without access to much-needed health services in their neighborhoods. Low-income families often face financial, transportation, and language barriers when seeking traditional office-based care.

Our Goal

To bring better health care options directly into your communities so the children get the care they need when they need it. They are the most important thing in your lives and we understand that. It’s why we do what we do.

POLICY

We conduct research and educate decision-makers about the role telehealth can play in meeting children’s health needs. We then set and promote policy priorities that facilitate wider adoption of telehealth to address the health care needs of children.

SCHOOL-BASED TELEHEALTH FACT SHEET

Our new fact sheet, School-Based Telehealth: Advancing Whole Child Health and Well-Being, makes the case for why telehealth in schools is both a cost effective and life-saving resource for children and families. School-based telehealth is health care that is delivered virtually through technology like a phone, laptop or tablet to a child in a trusted, convenient, and familiar setting: their school. Many children still don’t receive consistent—or any—health care due to parents’ inability to take time off from their work day, economic hardships, transportation challenges, and lack of health care providers in their neighborhoods. With school-based telehealth, children who otherwise wouldn’t have access to behavioral, dental or health care can access care, setting them up for success in school and in life.

Telehealth is becoming a critical tool to close the health care gap for children, especially for low-income children and those from Black, Indigenous, and People of Color (BIPOC) communities who have historically lacked access to high-quality care that addresses their health needs.

TELEHEALTH & CHILDREN FAQ

What is telehealth? How can I use telehealth to get care for my child?

Check out our Telehealth & Children FAQs, which includes answers to the most common questions around telehealth and how to access the tool for children. With telehealth, get quality health care virtually while social distancing and limiting your exposure to others.

Telehealth can help families get care at all times, but is particularly valuable during the COVID-19 pandemic. Additionally, some familiar community settings like schools or Head Start centers can use telehealth to help your child get health care.

TELEHEALTH & COVID-19 FAQ

COVID-19, the disease caused by the novel coronavirus, is causing many patients to worry about their health. Getting an appointment to see a doctor should not add to this worry. You can get much of the care you need quickly through telehealth.

Check out our Telehealth & COVID-19 FAQ for answers to some questions you might have about using telehealth to see your doctor.

ROADMAP FOR ACTION: ADVANCING THE ADOPTION OF TELEHEALTH IN CHILD CARE CENTERS AND SCHOOLS TO PROMOTE CHILDREN’S HEALTH AND WELL BEING

Our new Roadmap for Action, Advancing the Adoption of Telehealth in Child Care Centers and Schools to Promote Children’s Health and Well Being, developed in collaboration with Nemours Children’s Health SystemWinter Park Health Foundation, and NORC at the University of Chicago, is the culmination of many months of hard work beginning with a national convening in January 2018 that brought together a diverse group of experts from thirteen states to share best practices, evidence-based outcomes, and keys to overcoming systemic barriers to implementation of successful telehealth programs.

These successful and innovative programs and the valuable lessons they provide are discussed in our Roadmap for Action with the hopes that their impact on child health access, quality, and care can be replicated in school and child care settings across the country.

SHARE YOUR TELEHEALTH STORY!

Children and families across California have benefitted greatly from telehealth—the use of technology to provide health care services at a distance. Telehealth allows doctors, dentists, mental/behavioral health care providers, nurses and other healthcare professionals to provide care, exchange information, and coordinate care, via HIPPA-compliant technologies, including live video, phone, email, remote patient monitoring, and store-and-forward. Telehealth can help families access needed health care services that may be geographically difficult to access or that may require long wait times. Telehealth might mean a wait time of hours or days as opposed to weeks or months. It might mean less missed school days, work hours, and less money and time spent on travel. If your child has special health care needs or chronic care needs, telehealth might help you access specialty care without having to leave your community. Has your child or family received services via telehealth? Stories help us explain to policymakers and the public why telehealth would make a difference in your family’s’ health care experience. Please share your story using the form below. The Children’s Partnership will contact you with any questions and to get your permission to use your story publicly.

Health Coverage

PARTNERSHIPS & COMMUNITY

We work with partners across the state to educate and enroll California families in quality, affordable health coverage. By partnering with leading education, health, immigrant, consumer, business, and advocacy organizations, we promote health coverage and enrollment for all children in California. We equip families with the information they need about coverage options and connect them to resources to help them enroll. Through high-impact partnerships, our ALL IN For Health Campaign brings new tools and information about health coverage and care opportunities directly into communities.

Quality is Key
Quality health insurance is critical to helping kids reach their full potential. Children with health coverage have better access to important preventive services, lead healthier lives, and perform better in school. Quality coverage for kids is more than an insurance card. Coverage means getting care that is affordable and child-centered—care that meets the unique needs of kids to help them develop and grow.
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How We Made History
Our Mission

POLICY

We advocate policies that ensure all California children—regardless of their immigration status or family income—have access to the affordable, comprehensive health coverage they need to grow up healthy and ready to learn. We make sure that state outreach and enrollment processes, as well as other systems, work best for families. Using our work in California as a model, we advocate federal policies that help ensure children across the country have affordable, comprehensive health coverage.

Caring for Kids The Right Way: Key Components of Children’s Care Coordination

In our new report, Caring for Kids the Right Way: Key Components of Children’s Care Coordination, a companion to our September 2021 Care Coordination for Children in Medi-Cal issue brief, we present successful children’s care coordination models and examples of care coordination in action. These models are essential to achieve the state’s ambitious goal of reforming the nation’s largest Medicaid program, and are necessary to address the well-documented challenges managed care plans have in offering preventive care and taking action on the social drivers of health.

When three out of four children in Medi-Cal are children of color, addressing social drivers of health offers a unique opportunity to advance equity but only when we center the needs of those most impacted. 

Navigating the right support among the fragmented systems of children’s medical care is difficult, and successful care coordination for children requires effective communication among providers, patients and families across the multiple systems that serve children.

Family Voices Matter: Listening to the Real Experts in Medi-Cal Children’s Health

Because parents know their children and their lived experience best, their expertise is a critical component to integrate into any “whole-child” preventive care approach. Families’ input is important within their own child’s multidisciplinary care team, as well as in designing and implementing programs and policies affecting children’s health care. Bringing equity to children’s health starts with listening and sharing decisionmaking with the experts, namely the parents and families of children.

Because three-fourths of Medi-Cal children are children of color, Medi-Cal plays a critical role in addressing child health inequities and preventing children from developing diseases later as adults. However, Medi-Cal has not provided the well-child care and follow-up services federally required to be provided to children.

That’s why we turned to 58 parents representing the racial composition of Medi-Cal families to tell us where they go for help in navigating health care for their children and what Medi-Cal can do to improve health coverage and the delivery of care for their children. Our new report, Family Voices Matter: Listening to the Real Experts in Medi-Cal Children’s Health, is intended to provide parents’ perspectives about their experience with their children’s coverage and their suggestions for improving children’s health care and for how health plans can collaborate with families on systems change.

The Medi-Cal Managed Care Obligation for Care Coordination Couldn’t Be Clearer— It’s Time to Make It Work!

With Medi-Cal managed care plans (MCPs) providing coverage to 4.9 million California children, we have a historic opportunity to advance California children’s health care and health this year as DHCS will be reprocuring MCP contracts. Stakeholders have an opportunity to provide input into these draft contracts. Comments are due July 1.

In partnership with California Children’s Trust, we co-authored a Care Coordination Issue Brief as a snapshot of the current MCP care coordination obligation for all children enrolled in Medi-Cal. Care coordination is a critical linchpin between assessing and identifying socioemotional and health risks, as well as children getting health care and support services. This brief provides recommendations for care coordination improvement in Medi-Cal, including suggestions on strengthening MCP contract language and accountability to ensure California’s most vulnerable children are supported in navigating complex systems and multiple providers to receive the mental and behavioral health services they need.

WHY IS CHILDREN’S ENROLLMENT IN MEDI-CAL LAGGING IN CALIFORNIA AT A TIME WHEN CHILDREN ARE IN MOST NEED?

Prior to the COVID-19 pandemic, the number of uninsured children increased for the first time in a decade. Since the pandemic began, when need of support has been at its highest, Medi-Cal enrollment for children has lagged. Children’s health care dropped off and has not fully bounced back, leaving gaps in vaccinations, well child visits and mental health care. Continuous coverage is essential to ensure children stay connected to health care. Read our newest fact sheet on Medi-Cal enrollment that highlights a few strategies California policymakers should consider to enroll more eligible children.

Health

PARTNERSHIPS & COMMUNITY

By partnering with schools, health care centers, and other community sites, we help ensure children and families in underserved communities understand their health coverage and are connected to a health home. Our work equips families with the information and tools they need to manage their care and make smart health decisions for their children.

The Importance of Health Care
All children should be able to get the care they need, when they need it, where they need it. Getting regular health care helps children stay healthy and succeed in school. Families need doctors, dentists, and other health providers whom they can trust and build a relationship with as their child grows.
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Low-Income Families
How We Help

POLICY

We advocate policies and programs that increase the effectiveness and reach of health services. By collaborating with local and statewide stakeholders and policymakers, we identify and promote effective, innovative, and sustainable solutions to bring quality coverage and care to children.

Digital Opportunity

A Bright Future
Digital equity is essential to giving every child the skills they need for a bright future. Access to technology provides new paths to academic and economic opportunity. Technology plays a role in children’s growth and personal development, with so much of their play, learning, and social interactions taking place digitally.
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Access to Technology
Digital Opportunities

Digital Health Tools

POLICY

We advocate on behalf of children for the development and adoption of digital healthcare policies and initiatives in California and at the federal level. We help ensure that digital tools are designed to meet the specific needs of children and youth.

Emphasis on Community
We collaborate with a diverse network of partners to bring new technologies that improve the quality of care for children, while lowering costs and expanding the availability of health care to those who lack access. Our work advances solutions that meet the needs of the whole child to help empower families, caregivers, and youth themselves to make more informed health decisions.
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Technology For Your Benefit
A Revolution