This issue brief examines how mobile technology can be used to advance coverage goals. The report focuses especially on the capacity of mobile technology to reach and expand health coverage among traditionally underserved communities, who have less broadband access to the Internet at home. It discusses the potential of mobile devices to function as outreach tools and as a new means of applying for and renewing coverage, as well as submitting forms, receiving reminders, and paying premiums. The brief also highlights key challenges to maximizing the potential of mobile technology in this sphere and policy steps that could help to address them.
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